Understanding QR Code Redemptions: A Shopkeeper's Guide

QR code redemption is the backbone of the Grabzo experience. It's how a shopper's digital deal becomes a real-world discount at your counter. This guide covers everything you need to know — from how the system works to tips for maximising your redemption rates.

How the QR System Works

The process is designed to be simple for both shoppers and shopkeepers. Here's the flow:

• Shopper sees your offer on the Grabzo map or via AI search
• They tap "Redeem" to generate a unique, time-limited QR code
• The QR code is valid for 24 hours — giving the shopper time to visit
• At your counter, the shopper shows the QR code on their phone
• You scan it using the Grabzo Shopkeeper app — instant verification
• The discount is applied, and the redemption is logged in your dashboard

Setting Up QR Scanning

You don't need any special hardware. The scanning works through the Grabzo Shopkeeper app on any smartphone with a camera. Setup takes under 2 minutes:

• Download the Grabzo Shopkeeper app from the Play Store or App Store
• Log in with your shopkeeper account credentials
• Tap the "Scan QR" button on the home screen
• Point your camera at the customer's QR code
• The app instantly verifies the code and shows the offer details
• Tap "Confirm Redemption" to apply the discount

What You See When You Scan

When you scan a valid QR code, the Shopkeeper app displays:

• The offer name and discount amount (e.g., "30% OFF Formal Shoes")
• Validity status (valid / expired / already used)
• A green checkmark for valid codes, red X for invalid
• Customer's first name (for a personalised greeting)
• One-tap confirmation button to complete the redemption

Handling Edge Cases

Expired QR Codes

If a customer shows an expired code (older than 24 hours), the app will flag it automatically. You can suggest they generate a new code — it takes 5 seconds.

Already-Used Codes

Each code is single-use. If someone tries to reuse a code, the scanner will show "Already Redeemed" with the date and time of the original scan.

No Internet Connection

The scanner requires a basic internet connection to verify QR codes in real time. Even a slow mobile data connection is sufficient. If connectivity is an issue, the app queues the scan and verifies once connection is restored.

Tracking Redemptions in Your Dashboard

Every redemption is automatically logged in your Grabzo Shopkeeper dashboard. You can track:

• Total redemptions per offer (with remaining count if limits are set)
• Daily and weekly redemption trends
• Peak hours for redemptions — know when Grabzo customers visit most
• Conversion rate — views vs. claims vs. actual walk-ins
• Top-performing offers to help you plan future promotions

Tips for Higher Redemption Rates

• Set redemption limits — scarcity drives urgency (e.g., "First 50 only")
• Keep offers active during weekends — our data shows 55% of redemptions happen on Sat-Sun
• Use percentage discounts for high-value items and flat amounts for lower-priced goods
• Refresh your offers weekly — new offers get a visibility boost in the algorithm
• Train your counter staff to ask "Do you have a Grabzo code?" to make customers feel welcome

The QR redemption system is designed to be effortless. Once you've scanned your first code, you'll find it takes less than 10 seconds per customer. And the data you get in return is invaluable for running smarter promotions.